Terms & Conditions

Welcome to Heal Multi Astro. These Terms & Conditions govern your access to and use of our website, mobile application, astrology consultations, Kundli and horoscope reports, Puja and spiritual services, recharge plans, payments, and other services available through the platform.

By registering, accessing, browsing, or using Heal Multi Astro, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Please read them carefully before using our services.

1. Use of Our Services

Heal Multi Astro provides a digital platform that allows users to explore astrology services, connect with astrologers and spiritual experts, access astrology-related reports, and book or participate in Puja and spiritual services.

Users agree to provide accurate and complete information when creating an account, making a booking, or requesting a personalized service.

2. Astrology & Spiritual Guidance

Astrology consultations, Kundli readings, predictions, reports, spiritual guidance, and Puja services available through the platform are provided for personal guidance, spiritual purposes, and general informational use.

Astrology and spiritual guidance should not be considered a substitute for professional medical, legal, financial, psychological, or other qualified professional advice. Users are responsible for decisions they make based on information received through the platform.

3. User Account

Users are responsible for maintaining the confidentiality of their account information and for all activities carried out through their account.

You agree not to provide false information, impersonate another person, misuse the platform, or use another user's account without authorization.

4. Consultations and Bookings

Users may book consultations with available astrologers or spiritual experts through the platform. Availability, consultation duration, pricing, and service terms may vary by astrologer or service.

Users are expected to provide correct information when booking a service and to follow applicable appointment and cancellation rules.

5. Recharge & Wallet Balance

Certain services may require users to recharge their account or wallet before using paid consultation services.

Recharge balances are intended for use on eligible services available through the platform and may be subject to applicable promotional, refund, expiry, or usage conditions displayed at the time of purchase.

Users should carefully review the applicable recharge details before completing a transaction.

6. Payments

All payments made through Heal Multi Astro may be processed through secure third-party payment service providers.

Users agree to provide valid payment information and authorize the applicable amount for the selected service, recharge, booking, or purchase.

In case of a failed, pending, duplicated, or otherwise disputed transaction, the matter may be reviewed according to the applicable payment and refund policies.

7. Puja & Spiritual Services

Puja and spiritual services may be performed according to the details, procedures, and availability specified for each service.

Service dates, timings, locations, participation methods, and other details may vary depending on the selected Puja.

Users should carefully review the service information before making a booking.

8. Cancellation & Refunds

Cancellation and refund eligibility may vary depending on the type of service, booking status, recharge transaction, or purchase.

Where applicable, refund and cancellation conditions will be communicated on the relevant service or payment page.

Heal Multi Astro reserves the right to review refund requests according to the applicable policy and transaction circumstances.

9. User Conduct

Users must use the platform lawfully and respectfully.

You must not:

• Misuse or interfere with the platform.
• Attempt unauthorized access to accounts or systems.
• Upload harmful, illegal, abusive, or misleading content.
• Harass astrologers, experts, staff, or other users.
• Use the platform for fraudulent or unlawful activities.
• Copy, reproduce, or misuse platform content without permission.

10. Content & Intellectual Property

All website and application content, including logos, designs, text, graphics, images, software, branding, and other materials, may be protected by applicable intellectual property laws.

Users may not reproduce, modify, distribute, publish, sell, or commercially exploit such content without prior written permission.

11. Privacy

User information is handled according to our applicable Privacy Policy. By using Heal Multi Astro, you agree that information required to provide the requested services may be collected and processed in accordance with that policy.

12. Service Availability

We aim to maintain a reliable and convenient platform; however, services may occasionally be unavailable because of maintenance, technical problems, connectivity issues, third-party services, or circumstances beyond our reasonable control.

Heal Multi Astro does not guarantee uninterrupted or error-free availability at all times.

13. Limitation of Liability

Heal Multi Astro provides its platform and services on an “as available” basis.

To the extent permitted by applicable law, Heal Multi Astro shall not be responsible for losses arising from decisions made solely on the basis of astrology, spiritual guidance, predictions, reports, or other informational services provided through the platform.

14. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes in our services, technology, policies, or applicable requirements.

Updated terms will become effective when published on the platform unless otherwise specified.

15. Governing Terms

Any disputes or matters relating to the use of Heal Multi Astro shall be handled in accordance with the applicable laws and regulations of India, subject to the jurisdiction specified by the company where applicable.

16. Contact Us

For questions, concerns, support requests, or clarification regarding these Terms & Conditions, users may contact the Heal Multi Astro support team through the contact details provided on the platform.

By continuing to use Heal Multi Astro, you acknowledge that you have read and accepted these Terms & Conditions.